Herbanelle Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, email address, shipping address, billing address, phone number, and payment information (processed securely by third-party payment processors). We collect this when you register an account, place an order, subscribe to our newsletter, or contact us.
• Non-Personal Information: This includes data such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is collected automatically through cookies and other tracking technologies and helps us understand how users interact with our site.
• Usage Data: Information about how you use our website, products, and services. This may include product preferences, purchase history, and interactions with our content.

2. How We Use Your Information

Your information is used for several key purposes to enhance your experience and deliver our services:

• To Process Orders: We use your PII to process your purchases, fulfill orders, and deliver products to your specified address.
• To Provide Customer Support: Your contact information allows us to respond to your inquiries, provide assistance, and resolve any issues you may encounter.
• To Improve Our Services: Non-personal and usage data help us analyze website performance, identify popular products, and make improvements to our website design and offerings.
• For Marketing and Communication: With your consent, we may use your email address to send you newsletters, promotional offers, updates about our products, and special discounts. You can opt-out of these communications at any time.
• To Enhance Security: We use collected data to detect and prevent fraudulent activities, unauthorized access, and other malicious behaviors, ensuring the security of our website and your data.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

Herbanelle values your trust and does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer support. These providers have access to personal information only as needed to perform their functions and are contractually bound to protect its confidentiality.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption: Sensitive information (such as credit card data) transmitted to us is encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
• Regular Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: You have the right to access and update your personal information. You can usually do this by logging into your account or by contacting us directly.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
• Cookie Preferences: You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more details.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the Privacy Policy of every site you visit.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your dealings with Herbanelle, please do not hesitate to contact us:

Herbanelle
79-81 Chancery Lane, London, WC2A 1AE, United Kingdom
Phone: +44 20 7946 0880
Email: [email protected]
Business Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00