Frequently Asked Questions

Herbanelle is dedicated to harnessing the power of nature through scientifically-backed formulations. Our products stand out due to our commitment to using high-quality, ethically sourced natural ingredients, rigorously tested for purity and efficacy. We combine traditional herbal wisdom with modern scientific research to create supplements and creams that deliver tangible results, free from harsh chemicals and unnecessary additives. Each product is crafted with your well-being in mind, ensuring transparency and sustainability from source to shelf.

Ordering from Herbanelle is simple! Browse our range of men's supplements and women's creams. Once you've found the products you wish to purchase, add them to your cart. Proceed to checkout, where you'll be prompted to enter your shipping details and payment information. We accept various secure payment methods. After your order is confirmed, you'll receive an email with your order details and tracking information.

For a detailed guide, visit our homepage or explore specific product categories.

Herbanelle offers various shipping options to accommodate your needs, including standard and expedited services. Delivery times typically range from 3-7 business days for standard shipping within the UK. International shipping times may vary depending on the destination. You can find detailed information on shipping costs and estimated delivery times during the checkout process before finalizing your purchase. We aim to process all orders within 24-48 hours of receipt.

We want you to be completely satisfied with your Herbanelle purchase. If for any reason you are not, you may return unopened products within 30 days of receipt for a full refund or exchange. Please note that return shipping costs may apply, and products must be in their original condition. For detailed instructions on how to initiate a return, please contact our customer service team. Your satisfaction is our priority.

Herbanelle offers a diverse range of products, each formulated with specific benefits and target users in mind. While many of our products are designed to be gentle and suitable for a wide range of individuals, we always recommend reviewing the specific product descriptions and ingredient lists for any potential allergens or contraindications. For women's creams, we have options for various skin types, including sensitive or mature skin. If you have specific health concerns or allergies, we advise consulting with a healthcare professional before use. Detailed usage instructions are provided on each product page.

Our dedicated customer support team is here to assist you. You can reach us via email at [email protected] or by phone at +44 20 7946 0880. Our operating hours are Monday-Friday: 9:00-17:00 and Saturday: 10:00-14:00 (GMT). We strive to respond to all inquiries promptly. You can also visit our Contact Us page for more ways to get in touch.

Yes, Herbanelle values its loyal customers! We periodically offer special promotions, discounts, and exclusive deals. We encourage you to sign up for our newsletter to stay informed about the latest offers and new product launches. We are also exploring the possibility of introducing a dedicated loyalty program in the near future to reward our regular patrons. Keep an eye on our Blog and social media channels for announcements.